Please find the Terms and Conditions for DTW Airport Cars outlined below:
Service Charges and Fees
- Stop Overs: A $20.00 fee applies for stops within the regular route not exceeding 15 minutes.
- Airport Parking: An additional $10.00 fee applies to all terminal pickups.
- Gratuity: A 20% gratuity is added to all prepaid reservations.
- Refunds: All refunds are subject to a 5% processing fee.
Cancellations and No-Shows
- Cancellations: Notifications must be provided at least three hours prior to the scheduled pickup time. Cancellations made within three hours of the scheduled time will be charged the full fare.
- No-Show Policy: If you are unable to locate your driver at the airport, please call 248-214-6823 before leaving the baggage area to avoid “No-Show” charges. If the lines are busy, please leave a detailed voicemail so we may page your driver.
Pickup Instructions
- For non-airport pickups, please ensure the vehicle has your full name displayed on the passenger window.
- Vehicles cannot exceed designated seating capacities.
- Alcohol and drug use is strictly prohibited; customers are responsible for any resulting fines.
Limitation of Liability
DTW Airport Cars is not responsible for service delays or terminations resulting from:
– Weather conditions, natural disasters, or airport authority mandates.
– Mechanical breakdowns, system shutdowns, or computer failures.
– Construction, detours, or traffic accidents.
– Damage caused by independent sub-contractors.
– Lost articles or damage to personal property, including electronics.
Please contact us if you require further policy details.
